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Enquiries form

Primary Care providers, please provide your work email address
Primary Care providers please provide your work telephone number
(Primary Care providers only)
(GDC number for Dentists; Practice code for GP practices; ODS code for Opticians; ODS number for Pharmacies)
Please provide If you are contacting us regarding an existing case


Media and Press enquiries

If you are a journalist and have a media query relating to PCSE, please complete this form. Please note that this form goes direct the Capita Media Relations Team and any customer enquiries about PCSE services need to be submitted using the enquiries form above.


Other ways to contact us

The PCSE Customer Support Centre is open from 8:00-17:00, Monday to Friday for all services, on 0333 014 2884.

Any mail, including any claim forms, returns or cheques currently posted to PCSE, should be sent to the Darlington address below, which is a secure storage and distribution facility:

Primary Care Support England, PO Box 350, Darlington, DL1 9QN

If you wish to courier your documents to us, please note there is a separate address ford courier firms to use:

Capita Intelligent Communications, Building 17, Units 2 & 6, Lingfield Point, McMullen Road, Darlington, DL1 1RW

Supported Browsers

To ensure the best user experience we recommend you use the newest version of your preferred browser.

This will keep your connection secure, as older, unsupported versions of web browsers will impact security. 

PCSE Online supports the following web browsers: 


v5 on iOS

v7 on OS X


v27 and later

Internet Explorer





v30 and later

If you find that the browser you are using does not support a feature of PCSE Online i.e. password resets, please use an alternative browser.

You can check which browser you are currently using here


If you feel the need to complain, please email us at: pcse.complaints@nhs.net.  We will respond to your feedback with a unique reference number to be used on future correspondence relating to the matter. A case handler will be assigned to your complaint who will update you on progress and contact you if we need any further information. We aim to resolve all complaints  within 40 working days, in line with PCSE Complaints Policy.